Contact Us

T: 0330 024 5533




Parking Enforcement Agency Ltd. (PEA) is committed to ensuring the privacy of all our customers’ information. We understand that as a customer or visitor using, the privacy and security of their information is very important. The purpose of this Privacy Statement is to outline PEA’s practices in this area.

The contents of this Privacy Statement are subject to change and to be updated without notice from time to time. (Last edited on 16/02/16)

The Information we Collect
We invite customers to ask questions in relation to our parking services and receive information to allow any appeal or question to be dealt with efficiently and effectively. The information we collect for the following is:

General Customer Query Form: Name, Email, Message.
Business Enquiry Form: Name, Company name, Email, Contact Number, Message.
Business Call Back Form: Name, Company name, Email, Contact Number, Message.
Permit Application Form: (Through Location, Start Date, Car Reg, Name, Contact Number, Email, Building Number/Name, Street Name, City/Town / Postal Code, Card Holder Name, Card Type, Card Number, ExPiry Date, CV2, Proof of Residency (where applicable).
PCN TIcketsThis information is collected by a supplier, SolutionLabs Ltd., Company Np. 9075434.

The forms are then emailed to the relevant department for review / response. We only ask for further information in relation to the customer’s vehicle if it is necessary to deal with their query.

All information is provided freely to PEA by the customer and is treated with the utmost confidentiality in accordance with all applicable legislative and regulatory standards. A record will be kept of the correspondence if it relates to an appeal or permit or any other service. All information will be kept on file for no longer than 18 months before being deleted. Permit applications will be cross-checked with the relevant management company / governing body where applicable. PEA will remove information as appropriate in accordance with applicable legislative and regulatory requirements.

If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated to you. You acknowledge that by providing data to us, you consent to the processing of your data in accordance with this Privacy Policy Statement.

Use of Cookies use internet cookies for Google analytics. We do not use cookies to store personal information. For an overview of the use of cookies for Google analytics click here.

Disclosure of Information
PEA will not divulge customer information to a third party unless we have received customer authorisation OR we are required to do so by law. Permit requests in some case may be clarified with the management company / governing body.

Security of information
PEA understand how important the security and confidentiality of all information provided by our customers. Keeping information secure is a priority for PEA. Our goal is to protect all information received on the Internet in the same way as we would over the phone or by hard copy. In accordance with our obligations to keep data safe and secure even so, PEA cannot guarantee the privacy or confidentiality of information relating to our customers passing over the Internet
by external interference or factors outside our control.

Access to Personnel Information held by PEA
You have the right to get a copy of the information that is held about you. This is known as a subject access request. This right of subject access means that you can make a request under the Data Protection Act to any organisation processing your personal data. See for details.

A fee of £10 may be charged for such requests. Under the Act PEA have 40 days to comply with any requests. Access can be made to the following addresses: PEA, The Mount Business Centre, 2 Woodstock Link, Belfast BT6 8DD

Internet Fraud
PEA take every precaution against internet fraud. The highest standards of IT firewalls and precautions are in place and updated as necessary.

Some of the pages on this Website contain hypertext links to websites not maintained by PEA. You are reminded that different terms and conditions of use map apply to you as a user of such websites. In addition such websites may not attain the same privacy standards as PEA.